The following content by PROPRICER originally appeared on Federal News Network.
Federal agencies are increasingly turning to commercial off-the-shelf IT solutions as technology outpaces government’s limited IT resources. But being notoriously risk-averse, agencies tend to put off making this decision as long as possible, falling prey to the sunk-cost fallacy and a pervasive fear of change. The Department of Veterans Affairs’ electronic health record system, VistA, is one major example from the past few years.
In most cases, an agency’s pricing system — or lack thereof – is another.