Estevan Mercado joined Executive Business Services, Inc.'s Support Team in 2015. His background includes two years of IT support in the Aerospace Industry where he was part of a three-person team supporting six facilities and 500 users nationwide. He gained critical experience while being the first level of response for all software, hardware, networking, VOIP and other issues.
Prior to that, Mr. Mercado held a management position in the customer service industry for four years while also managing multiple IT-related issues. His long-term goal is to acquire a bachelor’s degree in Computer Science/Technology.
Mr. Mercado has certifications in the following: