Technical Support
 

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24/7 Availability         Cutting Edge Enhnmnts         User Training         Consulting         National Users Conf

ProPricer Technical Support

For over seventeen years, ProPricer has a Technical Support department that is second to none in the industry. Our customers enjoy interacting with knowledgeable, helpful analysts that are experts.

Technical support begins the day you start to evaluate ProPricer…
…and continues as you use ProPricer to create “Award Winning” proposals.

Some Examples Of The Valuable Assistance
That Technical Support Provides Include:

24/7 Availability

"One time, I had to call them Sunday at 2:00 in the morning. They called me back 15 minutes later. The fact that it was late at night and he was with his family didn't matter."

Ron Lumley - Senior Cost Estimating Analyst
Northrop Grumman ISS

• Technical / professional phone assistance regarding any ProPricer issue.
• “Hotline” help for emergencies after hours 24/7

 

Cutting Edge Enhancements

"We had them make customizations to fit our system needs. They couldn't be easier to work with”.

Joanne Spector
Pratt & Whitney

• Upgrade assistance to ProPricer when new versions are released.
• Customized feature development should you need it

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User Training

"I attended the training class in December and was able to immediately begin to use ProPricer to complete two proposals in January. The training program made it very easy for me to quickly get up to speed with ProPricer".

Dennis Evans
Northrop Grumman Space Systems
 

• Training classes available throughout the year
• Tailored for your specific needs
• Classes for novices and as well as "brush up" sessions for the more seasoned user

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Consulting

"The tech support service is excellent. We have had them come to our facility for individualized training."

Mark Maraun
Alliant Techsystems

• Product implementation training
• Proposal development assistance
• Knowledgeable individuals will come to your facility

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Annual National User Conference

"The Users Conference gives us an opportunity to meet with other people in the proposal industry. Over the years, I have learned a number of great ideas from attending the Users Conference."

Dave Berdux
Northrop Grumman

• Workshops and breakout sessions that inform and educate
• Review of the latest techniques and capabilities of ProPricer
• Opportunity to meet and share ideas with proposal industry experts

Enjoy old-fashioned service from a cutting-edge support team!

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